CV

Experienced Product/UX Designer Crafting Innovative Solutions

Summary

Accomplished Design Leader boasting over 15 years of experience across a wide array of industries, including technology, government, and academia.
Expertise in UX/UI design, product strategy, and design research, consistently delivering inventive, user-centric solutions that captivate and engage.
Adept at assembling and mentoring high-performing design teams, fostering a culture of innovation and driving product excellence.
Demonstrated commitment to inclusive design, with a rich background in implementing design systems and accessibility standards that cater to diverse audiences.
Proficient in mixed platforms and multi-touchpoint experiences, from mobile to desktop and beyond, with a proven ability to develop ground-breaking products and guidelines that leave lasting impressions.
Natural collaborator, seamlessly integrating with cross-functional teams and stakeholders to inspire strategic thinking and propel organisations forward.

SEDNA - Design Lead, Senior Product/Interaction Designer (Oct 2020 - Dec 2022)

Pioneered user-centred design methodologies to revolutionise enterprise communications for automation, collaboration and transactions.
Assembled and mentored a high-performing design team of 8, driving user research practices and fostering strategic collaboration with leadership and engineering which increased user satisfaction 17%
Led a comprehensive user interface overhaul, ensuring adherence to accessibility standards and enhancing the overall user experience.
Streamlined design operations and co-led the development of a robust design system, optimising processes and product consistency.
Shaped category design and product strategy, guiding the organisation toward innovative and market-leading solutions.

Middlesex University - Guest lecturer (Mar 2018 - Aug 2020)

Instructed students in the art of storytelling for mixed reality (MXR, VR, AR), equipping them with cutting-edge design and narrative techniques and best practices.

Protocol Labs - Product Design, User Researcher and Product Strategy (Nov 2019 - July 2020)

Researched and crafted design guidelines for browser standardisation, contributing to the evolution of international browser standards (IETF).
Conducted extensive research, developed and executed mobile design guidelines, culminating in the successful launch of native applications, including the Durin native app.

UK Ministry of Justice - Senior Interaction Designer (Apr 2019 - Nov 2019, Sep 2013 - Mar 2015)

Collaborated on research and design for a comprehensive Civil Legal Aid service, establishing a new design standard to streamline case handling for internal and external users resulting in one of the first completely digital, end-to-end, governmental services
Contributed to the research and design of a government correspondence service, enhancing the accessibility and efficiency of information requests.

UK Home Office - Senior Interaction/Service Designer (Mar 2015 - June 2018)

Collaborated on research and design for an innovative investigation and analysis tool for the UK national border, dramatically reducing case handling time by 50%.

Intel - Product Manager, Design Lead (Jul 2012 - Aug 2013, Feb 2012 - Jul 2012)

Served as a product manager, vision owner, and design lead for a multi-device, multi-platform media experience, directing international teams across the UK, US, Ireland, and Israel.
Devised a second screen creation system, enhancing TV viewing experiences through the integration of a custom-built Natural Language Processing (NLP) technology.
Crafted an intuitive and user-friendly GUI-based build systems for Linux (Yocto), promoting usability and ease of adoption.

Google - Product/Interaction Designer (Sep 2011 - Dec 2011)

Collaborated on the redesign and rework of an acquired product (Google Compare), aligning it with Google’s design language and user experience principles while exploring new paradigms and design patterns.
Contributed to the development of user interface and interaction standards, helping establish guidelines for the creation of new Google products.

The Council of Europe - Design and Technology Expert ( Jun 2011 - Dec 2011)

Consulted on initiatives and participated in international seminars focused on integrating technology and design into history education, enhancing learning experiences and outcomes.

Horizon Digital Economy Research - Project Manager, Research Associate (Mar 2010 - Jul 2011)

Directed the design, prototype development and deployment of a large-scale, multinational academic research project, showcasing leadership and project management skills

Samsung Design Europe - Lead Mobile Interaction Designer (Sep 2008 - Mar 2010)

Led Samsung Europe’s first inclusive design project, exploring how mobile technology can empower older users and enhance their experiences.
Conducted research and published mobile sustainability and accessibility strategies, positioning Samsung as a leader in inclusive design across Europe.

Royal College of Art (London, UK) (2004 – 2006) Master of Arts, Interaction Design

Cleveland Institute of Art (Cleveland, OH, USA) (1994 – 1998) Bachelor of Fine Arts, Graphic Design