Yleos

Yleos is a startup and product that is focused on recording, annotating and analysing interviews. While there are many interview and user research focused tools, none focus on producing structured and reusable data which interviewers and researchers can easily and quickly action.

Challenge

Yleos was interested in reexamining their current product and addressing concerns about how to deal with unresolved issues on the roadmap, namely how to handle transcripts and how to integrate video playback which was not yet in any interface they had. They were also interested in opportunties with using Machine Learning (ML) and AI to meet user needs with interveiwing, namely analysis and gathering findings, sentiment analysis and transcriptions clean-up.

Role

My role on Yleos was to design a user interface that addressed and distilled leadership’s needs and balanced them with user feedback while pointing to new product possibilities.

Process

• Reviewed existing design, design revisions, working with the founder in gathering feedback
• Produced design recommendations and iterations of multi-modal and multi-faceted interface

Results

• Reorganised the timeline interface to integrate transcripts to utilise Yleos’s unique proposition of being able to tie everything in the interview recording to a question and answer structure as well as giving the user a way to customise their timelines and transcriptions
• Designing in features that could utilise ML/AI to produce not only a short synapsis of the interview but sentiment analysis as well. Also, the AI would also produce answer summaries to the interviewer’s questions, thus closing the loop between questions and answer directly
• Answers interviewers and user researchers needs in terms of debriefing and analysis and integrating that into a single, well organised video and transcript interface
• Overall more readable and balance interface with a more comprehensive UI grid and implemented more accessibility best practices
• Design of recording mode for the note taker with interface for taking notes and progressing marking of interview through question structure
• Takes into account feedback from users and stakeholders about debriefing immediately after the interview being the most valuable part, and puts that automatically into the UI for the user, and then allows them to save and transcribe.